Cardiff Family Gateway

Cardiff Family Gateway is a clear, accessible referral route for anyone who has well-being concerns about a child or wants to learn more about the available support available to families throughout Cardiff. The Gateway provides a clear pathway into other support services and is the first point of contact for information, advice and assistance. The service complements the existing provision already available from education and health services.

The Gateway provides information, advice and assistance on a wide range of topics and enquiry areas such as money advice, housing, welfare benefits, child behaviour, child care, school attendance, health and well-being, parental support and much more.

Who is Cardiff Family Gateway for

Any professional, parent, child or young people or member of the public across Cardiff who would like information, advice and assistance regarding the well-being of a child.

What can people expect from Cardiff Family Gateway

Contact Officers will help you navigate the system, talk you through an assessment and triage to discuss your concerns and needs. Clear referral path into appropriate specialist services and provisions. Referrals with a clear safeguarding concern are directed to a social worker who will make a decision regarding the service best placed to support the family.

The Family Gateway works alongside and refers directly into both the ‘Family Help’ and ‘Support 4 Families’ teams for when families need short term intervention or facing more complex, severe issues.

How much does the service cost to access

Cardiff Family Gateway is a free service.

How people can access Cardiff Family Gateway

Referrals or requests for information, advice and assistance can be made by professionals, parents, children and young people or members of the public by telephoning the Family Gateway on 03000 133 133, via email ContactFAS@cardiff.gov.uk